Your privacy
Counselling depends on trust.
This policy explains what information I collect, why, how I keep it safe and the choices you have.
Last updated 8 November 2026.
Who this policy covers
Mind Therapy Room is the counselling practice of Louis Chalouhi (ABN 35 898 478 961).
In this policy, "I" and "me" mean Louis and the practice.
I handle personal and health information in line with the Australian Privacy Principles in the Privacy Act 1988 and the NSW Health Records and Information Privacy Act 2002.
What I collect
- Contact detailsYour name, phone number, email address and suburb.
- Enquiry detailsWhat you tell me when you call or send a message, such as the support you're looking for.
- Intake informationYour date of birth, address, emergency contact and GP, the reasons you're seeking counselling, and the health and wellbeing information you choose to share, such as diagnoses, medication, safety answers and previous support. The couples intake form collects these details for both partners.
- Session recordsNotes I keep about our sessions, as required by my professional bodies.
- Website informationGeneral information about how the website is used, described under Website and analytics.
Why I collect it
- To reply to your enquiry and arrange your free call and sessions
- To provide counselling that suits your needs, safely
- To contact your emergency contact if your life or safety is in serious danger
- To keep the records my professional and legal obligations require
- To issue receipts, including the details a private health fund may ask for
How your information is kept safe
Forms on this website are sent over an encrypted connection and delivered to me by email.
Session notes and intake information are stored securely, with access limited to me.
Enquiry and intake forms go to me alone.
When information may be shared
What you share in counselling is confidential.
I share information only with your consent, or where the law requires or allows it.
- When there's a serious threat to your life, health or safety, or someone else's
- When I'm concerned for a child's safety, under NSW child protection law
- When a court, subpoena or law requires it
- In professional supervision, where I discuss my work without identifying you
With your written consent, I can share information with your GP, psychiatrist, psychologist or another professional involved in your care.
How long I keep records
I keep health records in line with NSW law: for adults, at least 7 years from the last session, and for clients who were under 18, at least until they turn 25.
After that, records are securely destroyed.
Accessing and correcting your information
You can ask to see the information I hold about you, or ask me to correct it, at any time.
I'll respond within 30 days.
In rare cases the law allows access to be limited, and if so I'll explain why.
Website and analytics
This website may use Google Analytics to understand how many people visit and which pages help them, using cookies.
It records general usage, such as pages viewed and whether a form was sent.
The answers you type into a form stay out of analytics.
You can block cookies in your browser settings, and the website works the same way without them.
Videos on the website show a preview image from YouTube's image server, and the video itself loads from YouTube only when you press play.
Questions and complaints
If you have a question or concern about your privacy, please talk to me first on 0452 369 407, so I can put it right.
If you're unhappy with my response, you can contact the Office of the Australian Information Commissioner on 1300 363 992, or the NSW Information and Privacy Commission on 1800 472 679.